Question 1

Do you offer International Shipping?

Accepted Answer

Yes, although we are based in Canada, we do offer shipping to the United States of America and the UK.
 
As we expand our business, we will be adding more shipping regions in the future.

Question 2

Can I place an order for pick up?

Accepted Answer

Yes, we do offer pick up. We are located at our store located at 1300 Kingston Rd Unit 4. Please wait for "Ready For Pickup" email as we require time to process your order.

Question 3

What is the turnaround time once my order is placed?

Accepted Answer

Orders will be processed between 1-3 business days after the order has been successfully submitted

Question 4

I placed an order, when will I receive it?

Accepted Answer

If the order is submitted for pickup, an email will be sent 1-3 business days confirming your order has been processed and ready for pickup.

For orders scheduled for delivery will be shipped out from 1-3 business days from the purchase date.

Question 5

Do you offer refunds?

Accepted Answer

At this presen time, all purchases are FINAL SALE

Question 6

What is your shipping policy?

Accepted Answer

Please note that orders to Canada/US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

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